Privacy Policy

OliveEmotion is committed to protecting your privacy, thus ensuring that you can continue to trust us your personal information.

Whenever you interact with us, you may share personal information that allows us to identify you as an individual (eg name, email, address, telephone number).

These elements we call “personal data”.

 

1. Scope and acceptance of our Privacy Policy

This Privacy Policy applies to the personal data we collect so we can offer you our products and services.
Whenever you use this site and give us your personal data, you are accepting the practices set forth in this Privacy Policy.
If you do not accept it, we ask that you do not use this site, nor do you give us any personal data.

OliveEmotion reserves the right to change this Privacy Policy at any time.
We invite you to regularly review this Privacy Policy, keeping track of any changes, as well as how your personal information is used.

 

2. Data collected by OliveEmotion

OliveEmotion may collect your personal data from various sources:

– Online and electronic interactions with OliveEmotion through this website, mobile applications, text messaging programs, third-party social networking applications (eg Facebook);

– Offline interactions with OliveEmotion, through direct marketing campaigns, printed registration coupons, promotions registrations and contacts through our customer support;

 

2.1. Data provided directly by user

The data you provide us with your consent for a specific purpose include:

Information for personal contact. Data that allows OliveEmotion to contact you (eg name, address, e-mail or telephone number);

Demographic information, including date of birth, age, gender, location (eg postal code, city and geo-location), products, hobbies and favorite interests, as well as information related to your household and lifestyle;

Payment information, including data required to make purchases (eg credit card number, expiration date, billing address);

Account login information, including the information necessary to create a user account at www.oliveemotion.com (eg login ID / e-mail, username, and security question / answer). We do not have access to the password defined by the user, as it is encrypted at the time of creation and editing.

Consumer feedback, including data shared with OliveEmotion about your experience of using OliveEmotion products and services (eg comments and suggestions, testimonials, and other personal feedback related to OliveEmotion products);

Consumer-generated content, including any content (eg photos, videos, and personal stories) created and then shared with OliveEmotion (and perhaps other entities) when transferred to an OliveEmotion website.

 

2.2. Data we collect during your interaction with OliveEmotion websites

We use cookies and other detection technologies to collect certain types of information during your interaction with OliveEmotion websites. Please see our Cookies Policy.

 

3. Personal data of children

OliveEmotion does not intentionally solicit or collect data from consumers / users under 13 years of age.

If OliveEmotion discovers that you have accidentally collected personal data from a consumer / user under the age of 13, they will be removed from your records immediately.
Despite this, OliveEmotion has the right to collect personal data about children under 12 years of age, if they have been provided by the parent, parent or guardian directly and then with explicit consent.

 

4. Reasons for OliveEmotion to collect personal data, and what use it gives them

OliveEmotion collects and uses personal data within the strictly necessary for the purposes it proposes.

OliveEmotion may use this personal data for some or all of the following purposes:

Orders – process and send your orders, keeping you informed of their situation.

Account Maintenance – create and maintain your account at our company, as well as administer any reward programs and / or customer loyalty associated with your account.

Consumer Service – Provide customer service, including answers to your questions, complaints and other feedback about our products.
Consumer service can be provided through various forms of communication, including e-mail, letters, telephone and online chat (if any).

Consumer Involvement – allows you to engage more actively with our products and services.
It may involve the use or publication of content generated by consumers.

Products – Improve OliveEmotion products, tailor them to customer / customer needs, and create new product ideas.

Interest-based advertising ONLY WITH YOUR OWN CONSENT – allows us to serve you ads tailored to your interests.

Marketing communications ONLY WITH YOUR OWN CONSENT – offers you marketing communications, including information on OliveEmotion products and services, contests and promotions.

5. Sharing of personal data by OliveEmotion

OliveEmotion does not share your personal data with any third parties who intend to use it for direct marketing purposes, other than with your full consent.

 

6. Your rights

6.1. Right to cancel marketing communications (Direction to Oblivion – RGPD 2016)

You may exercise your right to cancel marketing communications about OliveEmotion in the following ways

(a) by following the opt-out instructions included in the marketing communication in question;

(b) if you have OliveEmotion account, you may have the option to change your preferences in the account’s edit-account section or delete all your data;

(c) contacting us.

6.2. Access and rectification

You have the legal right to request access to your personal data, simply by sending us an application for that purpose.

If OliveEmotion cannot give you direct access to your personal data, for technical reasons, we will always take into account alternative means of access.

You have the right to request that OliveEmotion correct any inaccuracies in your personal data.
If you have an account with an OliveEmotion website, you can usually do it in the “your account” or “your profile” sections of the respective site (if available).

 

7. Data Security and Retention

7.1. Data security

In order to keep your personal data secure, OliveEmotion has implemented a list of security measures in accordance with the current data protection law, namely:

Secure operational environments – OliveEmotion stores your data in secure operating environments, only accessible to those responsible for operating them.

Payment Data Encryption – OliveEmotion uses high-quality encryption to protect important financial information, such as credit card data if it is sent over the Internet (eg when you make a payment through OliveEmotion’s online stores), as well sensitive personal data such as (passwords).

Authentication before accessing your account – OliveEmotion requires your registered users to verify your identity (eg through your login ID and password) before accessing or modifying your account.

7.2. Retention

OliveEmotion will retain your personal data only for the time needed for the purpose in question, also taking into account our need to respond to questions or solve problems, offer new and improved services, and meet the legal requirements.

It means that we may retain your personal data for a reasonable period of time after your last interaction with us.

As soon as personal data is no longer needed for the purposes described above, it will be destroyed or erased safely.

8. Contact Us

OliveEmotion acts as responsible for the processing of the personal data that it processes in the scope of this Privacy Notice.

If you have any questions or comments about this Privacy Notice or OliveEmotion’s data collection practices, please contact us at:

Phone: 927 382 385

E-mail: geral@oliveemotion.com